Ordering & Payment
Do you ship internationally?
Yes. We currently ship to the USA, Canada, the UK, and all over the world. If you’re unsure whether we deliver to your country, reach out to our support team before placing your order.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout. All transactions are encrypted and processed securely.
Can I change or cancel my order after placing it?
If your order hasn’t been processed for shipping yet, we may be able to make changes or cancel it. Contact our support team as soon as possible with your order number, and we’ll do our best to help.
Will I be charged customs duties or import taxes?
Depending on your country’s import regulations, additional customs duties or taxes may apply on delivery. These charges are set by your local customs office and are not included in our product prices.
Shipping & Delivery
How long does shipping take?
Delivery times vary by destination, but most orders arrive within 7–15 business days after processing. You’ll receive a tracking number as soon as your order ships so you can follow it every step of the way.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We frequently offer free shipping promotions check the banner at the top of our website for current offers.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and link so you can monitor your delivery in real time.
What happens if my order is delayed or lost in transit?
While rare, delays can happen due to customs or courier issues. If your order is significantly delayed or appears lost, contact our support team with your order number and we’ll investigate and resolve it for you.
Sizing & Fit
How do I find my correct size?
Every product page includes a detailed size chart with measurements. We recommend comparing the chart to a similar item you already own for the most accurate fit.
What if my outfit doesn't fit properly?
If your item doesn’t fit as expected, you can request an exchange for a different size within our return window. See our Returns & Exchanges section below for details.
Do you offer custom or made-to-measure sizing?
Select products may be available in custom sizing on request. Contact our support team before ordering to check availability for the item you’re interested in.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our Returns page for full details and to start a return request.
How do I exchange an item for a different size or color?
Contact our support team with your order number and the size or color you’d like instead. Once your return is received and approved, we’ll process your exchange promptly.
Who covers the cost of return shipping?
Return shipping costs depend on the reason for the return. Items returned due to sizing or preference may be subject to a return shipping fee, while defective or incorrect items are covered by us. Full details are available on our Returns page.
How long do refunds take to process?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
Product Care & Materials
What materials are your outfits made from?
Our outerwear is made using premium materials selected specifically for cold-weather performance, including genuine leather, suede, and insulated technical fabrics. Material details are listed on each individual product page.
How should I care for my leather or suede jacket?
We recommend professional dry cleaning for leather and suede items to preserve their quality. Avoid machine washing, direct heat, and prolonged sun exposure. Specific care instructions are included with every order.
Are your products true to the images shown on the website?
Yes, we photograph our products to represent them as accurately as possible. Keep in mind that slight color variations may occur due to screen settings and lighting.
About The Heaven Outfits
Where is The Heaven Outfits based?
The Heaven Outfits is a registered outerwear brand built to bring genuinely warm, well-made outfits to customers in the world’s coldest regions without the luxury markup.
What categories do you currently offer?
We currently offer Blazers, Coats (Leather, Suede, Parka, Puffer, Trench, Overcoats), Hoodies, Jackets (Leather, Suede, Aviator, Biker, Bomber, Puffer, Vests, Windbreaker), and Sweaters for both men and women.
Will you be adding more products in the future?
Yes. We’re starting with cold-weather essentials, and as we grow, we’ll be expanding into more categories with the same quality and honesty we started with.
How can I contact customer support?
You can reach our support team through our Contact Us page, and we’ll respond as quickly as possible.